Your Cart

Delivery & Shipping policy

Delivery Information

International Shipments

It is agreed that, the Buyer is aware of the Terms and Conditions at the time of placing the order, and also the following terms which are specific for international shipments to any country from India. In addition, please also refer the Exchange and Cancellation terms, which is considered agreed when the order is placed with us.

It is understood that the ‘Buyer’ is responsible for assuring that the product being ordered can be lawfully imported to the destination country, to which they intend to get the product delivered.

When ordering from Potli Bag, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders shipped to countries outside of India may be subject to import taxes, customs duties, and any additional fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the recipient.

It is further understood that Potli Pag has no control over these charges, nor would maintain any record of such charges which vary from country to country. The Buyer should contact their local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

At times the customs, duties and taxes may be collected from the Buyer by the carrier after paying it to the local customs office on Buyer’s behalf. Similarly, Octroi charges, as applicable, will be collected by the carrier from the consignee (Buyer). Potli Bag, has no control over such charges, and will not be party to it.

The ‘Buyer’ may be required to submit social security number, tax ID or any such proof of address or business as required by their customs office to have the shipment cleared. It is the responsibility of the ‘Buyer’ to ensure they have the required documents.

In very rare cases, the consignment might be put on hold by customs at the port of origin for additional scrutiny. This is as part of their random check of items being exported. While we send all relevant documents along with the shipment, these additional checks might involve scrutiny charges, etc., by authorised valuers. Any such charges will be notified to the buyer and the charges will be levied on the buyer. In all such cases, the processing of the shipment will be done only after making the requisite payment and we do not have any control on the delay.

In case of customs non-clearance either at the port of origin or the port of delivery, Potli Bag will not be responsible for the loss incurred by the ‘Buyer’ for non